Staff Counsellor SSA9

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The World Food Programme (WFP) is the United Nations frontline agency in the fight against global hunger and the world's largest humanitarian organization.

Responding to emergencies and saving lives and livelihoods through direct assistance, or by strengthening country capacities remain the major part of WFP’s operations, and is crucial in supporting countries’ efforts to achieve the SDGs. Ending hunger remains a significant global challenge, and must be achieved in the context of increasingly complex and protracted humanitarian needs. Climate change and rising inequality amplify these challenges by increasing people’s vulnerability to disasters. WFP’s dual mandate allows it to use a development lens in its humanitarian responses, and to align early recovery and development interventions accordingly. As a result of this dual mandate, WFP’s experience in both humanitarian and development contexts has allowed it to establish unique strengths and capacities for building resilience for food security and nutrition, including for contexts of protracted crises. WFP is committed to supporting countries by reaching people in need first, and ensuring that no one is left behind.

In Turkey, WFP is supporting the Government with the provision of basic needs assistance to vulnerable refugees nationwide, in addition to the provision of food security to vulnerable Syrian refugees. Moreover, WFP is working to enhance the capacity of its national partners

STANDARD MINIMUM QUALIFICATIONS

Qualifications:

The candidate should have the following qualifications, experience and skills:

• Specialist expertise in the assessment of mental health needs and the assessment of risk to staff wellness.
• Broad knowledge of all facets of counselling services and demonstrated skills to create a trusted environment in which others can talk confidentially.
• Ability to manage staff needs in crisis situations which involve diverse actors and stakeholders.
• Ability to identify clients’ needs and suggest appropriate solutions.
• Excellent communication skills (oral, written and presentation).
• Conflict resolution and mediation skills.
• Ability to communicate effectively with people of both genders and diverse national and cultural backgrounds.
• Skills in designing and delivering trainings/information sessions on a number of subjects and ability to adapt those to different audiences.

Education:

Advanced University degree in Psychology, Psychiatry, Counselling or other related field. Registration as a Psychologist, Psychiatrist, Counsellor or equivalent in Turkey is required.

Experience:

Typically, five years or more of relevant experience in the field of mental health, preferably including experience working with UN or other humanitarian organizations.

Language:

• Fluency in spoken and written Turkish and English.
• Intermediate knowledge (level B) of Arabic is an asset

ORGANIZATIONAL CONTEXT

This job requires regular or on short-notice travelling to Country/Area/Field offices and may, potentially, have irregular travel to other countries in the region eg for regional meetings or training.  

Accountability: Reporting directly to the Country Director.

JOB PURPOSE

To provide efficient and effective psychological counselling to staff requiring support related to work-place difficulties or personal issues. A large emphasis is placed on extensive engagement with staff and promotion of staff well-being.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Provide culturally sensitive psychosocial support to individuals, groups of staff and/or their immediate family members, to ensure staff are assisted in difficult situations and that comprehensive assessments and treatment plans are prepared.

2. Provide active psychosocial support during emergencies and/or after critical incidents to ensure continued staff well-being.

3. Actively engage with management and staff to establish relationships based on trust and respect.

4. Support staff in their personal development by helping them make best use of the new feedback mechanisms under development in the office.

5. Support implementation of confidential feedback mechanisms (360 or upward) by administering system and maintaining confidentiality.

6. Deliver workshops, trainings, and information sessions on a wide range of topics (e.g. stress management, team-building, problem-solving, conflict resolution, etc.) to ensure that staff regularly receive relevant information, and are aware of sources where to find information or assistance.

7. Contribute to the design of corporate policies and guidelines, design information booklets/materials to increase awareness of important themes and promote staff welfare.

8. Lead the establishment of Peer Support Volunteers (PSV) network and manage capacity building of this group.

9. Prepare comprehensive reports, plan budget for missions, trainings and plan and implement other staff counselling activities to ensure the provision of cohesive counselling services.

10. Hold accountability for maintenance of professional confidentiality at all times, practice ethics, actively engage with staff, listen to their concerns, and stay approachable.

11. Other as required.

OTHER SPECIFIC JOB REQUIREMENTS

• This position requires the individual to work an expected maximum 8 days per month (2-3 days per week).
• This position requires travel within Turkey.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
•  Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
•  Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
•  Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

People

• Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
•  Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
•  Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
•  Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).

Performance

• Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
•  Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
•  Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
•  Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

Partnership

• Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
•  Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
•  Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
•  Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

FUNCTIONAL CAPABILITIES

N/A

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

N/A

TERMS AND CONDITIONS

Contract Duration: 1 year ( Renewable)

Remuneration: A competitive compensation and benefits package is offered. UN Fixed Term Gross Salary is offered on an annual basis starting from TRY 198,738 / Year

Female candidates are encouraged to apply

DEADLINE FOR APPLICATIONS

No later than 2 May 2018

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.