ICT Officer

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

UNOPS Baghdad Office has a team of staff that are responsible for implementing projects in Baghdad. The team and during their daily work seeks support from UNOPS Operational Hub in Amman for finance, HR and procurement issues while performing the implementation work on the ground.

The UNOPS office team located in  Baghdad is planning to recruit an ICT Officer to help and support in all ICT related matters. 

The ICT Officer will provide leadership in implementation of ICT services and will be responsible for documentation management, development & implementation of ICT management systems and strategies, and provides information management tools and technology infrastructure.

The incumbent will be responsible for reviewing of and advising on the use of new technologies that will enhance Baghdad’s office productivity while promoting a client-oriented approach.

The incumbent will report to the project manager in Baghdad office for all daily routine tasks while he/she will report to the ICT Support Specialist at UNOPS Operational Hub in Amman for technical issues:

• Configure network devices and maintain Internet.
• Maintain and administer the server and workstations on the network for print and file services.
• Administer network operating systems and upgrade them when necessary.
• Assist users with network operating systems and other applications.
• Maintenance of the UNOPS Baghdad Office hardware and software.
• Maintenance of all UNOPS network connections and update anti-virus signatures on a weekly basis.
• Manage action on trouble shooting calls related to IT related problems.
• IT equipment Procurement, prepare RFQs, Identify vendors, Locally and internationally
• Logistic Assistant, assist logistic staff, in obtaining permit for using some technical IT equipments
• IT Consultations and troubleshooting to staff in Baghdad office.
• Design, IT Strategy for monitoring, UNOPS office in Baghdad
• Support staff in using video and audio conferencing tools such as WebEx, Skype, Polycom realPresence, …etc.
• Assist users in using Software Applications, such as Adobe, Visio, excel, and WinWord etc.
• Complete additional tasks as may be required.

3. Monitoring and Progress Controls

(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)

• Network devices and Internet maintained and configured.
• Network operating systems administrated and upgraded when necessary.
• UNOPS Baghdad Office Network hardware and software maintained.
• Weekly maintenance of all Baghdad office network connections and update anti-virus signatures.
• IT equipment Procured, RFQs prepared, vendors identified, Locally and internationally.
• Permit for using some technical IT equipments obtained for Logistics staff.
• IT Consultations and troubleshooting to the UNOPS office in Baghdad.
• UNOPS Baghdad network connection IT Strategy for monitoring designed.
• Video Conferencing connected and moderated.

4. Final Product

(Define the final product, i.e. survey completed, monitoring system set up, workshop conducted, etc.)

The key results have an impact on the overall efficiency of UNOPS Baghdad office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Corporate Competencies:

• Demonstrates commitment to UNOP’s mission, vision and values.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

• Shares knowledge and experience and provides helpful advice to others in the office.
• Ability to develop systems for structuring, codifying and providing access to information and knowledge.

Development and Operational Effectiveness

• Ability to provide IT support services including IT hardware/infrastructure support.
• Good knowledge of PC/LAN operating systems, and Microsoft Windows.
• Ability to provide input to business process re-engineering, elaboration and implementation of new systems.

Bachelor degree in telecommunications, computer science, electronic engineering or other relevant background.

• Minimum of two years of work experience in an international fast-tracked environment is required
• Minimum of two years experience in network administration, management of hardware and software platforms, telecommunications facilities is required

• Excellent command of Arabic and English language is required. 

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  
• It is the policy of UNOPS to conduct background checks on all potential recruits/interns. 
• Recruitment/internship in UNOPS is contingent on the results of such checks.