Support Manager - North (Lebanese National) - Lebanon

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All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

1. Role Summary:

The role of the Support Manager is to coordinate and manage the support functions at Area Office level, and to work with the Area Manager on these functions while providing quality and efficient support for programme implementation.

Generic Responsibilities:

1. Manage support staff and provide guidance and assistance, and provide relevant technical capacity building initiatives
2. Adhere and ensure compliance with NRC policies, procedures, handbooks, and donor/auditor requirements
3. Provide input on operational support to Plan of Action, and coordinate and align operational support with programme plans at area level
4. Facilitate support budget preparation and follow up on updates and changes
5. Prepare reports to area and country management as required
6. Facilitate trainings and capacity building initiatives for programme staff on financial, logistic, security, and human resources procedures
7. Oversee and is responsible of mainstreaming protection guidelines in the Support related activities as per NRC’s protection mainstreaming guidelines and ensure that all breaches/concerns reported are properly resolved.

Specific Responsibilities:

• Ensure to provide proper procedures and monitoring tools for corruption mapping and mitigation practices in all related support functions
• Perform spot checks, field visits, and in depth reviews to monitor and ensure compliance and adherence to all related policies and procedures
• Participate in investigation of allegations of suspected fraud or misconduct and produce required reports as requested
• Coordinate and align operational support with program plans at area level through proper planning
• Assess and monitor costs and resources allocation at area level
• Provide support and guidance for audits related to all support functions of direct responsibility

   

  Critical Interfaces:

• Project Managers and Programme Staff
• Head of Support
• Compliance Coordinator
• Country Support Staff

   

2.Competencies:

1. Professional Competencies:
   • Minimum 5 years of experience in a relevant management position, preferably within a humanitarian/recovery context
   • Experience working in complex and volatile contexts
   • Fluency in English, both written and spoken
   • Experience in implementation of humanitarian projects/programs
   • Solid knowledge of logistics and procurement, human resources, and finance procedures
   • Allocation of budgets, resources and costs

    

2. Behavioral Competencies:

• Managing resources to optimize results
• Managing performance and development
• Analyzing
• Empowering and building trust
• Strategic thinking
• Handling insecure environments