Individual Contractor: Process Optimization and Automation (POA) Developer, Human Resources Administration, UNICEF Global Shared Services Centre, Budapest, Hungary

UNICEF GSSC has a continuous improvement process which often identifies needed changes in processes and systems used. This sometimes results in automating manual processes and finding innovative ways to improve performance of individuals and teams. The POA Developer’s goal is to support the HR Administration Section in the GSSC with process automation, provide solutions for HR processes and develop solutions to implementation and maintenance.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology.

How can you make a difference?

UNICEF GSSC has a continuous improvement process which often identifies needed changes in processes and systems used. This sometimes results in automating manual processes and finding innovative ways to improve performance of individuals and teams. The POA Developer’s goal is to support the HR Administration Section in the GSSC with process automation, provide solutions for HR processes and develop solutions to implementation and maintenance.

This will involve:

The individual will work together with the Customer Care and IT team to identify automation process opportunities while ensuring applicable compliance, quality and documentation standards are met and maintained. The work requires close partnering with HR subject matter experts, Payroll, IT, Customer Care and other stakeholders sharing information and ensure an optimal solution to the business.

The consultant is expected to: 

• Develop automation based on (documented) business requirements
• Participating in functional testing. Working with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts
• Provide on-going support including process changes, defect fixes, software upgrades, performance tuning, and RPA bot administration
• Perform daily maintenance of automation processes in ’production environment’, manage all eventual incidents
• HR Data reviews and ongoing maintenance of mandatory fields

To qualify as an advocate fro every child you will have...

 Successful bidders should meet the following profile:

• Bachelor’s in engineering or relevant field. Bachelor in programming, information technology and automation is an advantage.
• Advanced Excel and MS Office usage skills.
• Programming skills in Autoit Script, Powershell, VBA, VB script, SQL and similar. Besides that, Programming skills on any RPA platforms. UiPath and Windowshuttle is an advantage.
• Knowledge of MS Visio, project management tools is an advantage.
• Experience in stakeholder management, with a customer-centric approach.
• Fluency in English (verbal and written) is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is an asset.

Mandatory Requirements

The proposing service provider must include the following attachments in their submission:

• CV detailing educational background and all relevant experience.
• Financial Proposal indicating the daily rate for delivery of services. The daily rate should be all-inclusive expressed in Hungarian forint (NET + VAT, if applicable (please indicate the exact gross amount).
• Document to prove eligibility to work in Hungary, if applicant is non-EU citizen.

Successful bidders will be required to accept UNICEF’s General Terms and Conditions for Service Contracts.

Location and duration

Working hours for this individual consultancy will be 8 working hours per day, 5 days per week. The consultant will work full-time on GSSC premises in Budapest, Hungary.

The consultancy is for 6 months. The estimated start date is 15 December 2019.

Evaluation Criteria

Candidates who are under serious consideration will be evaluated by the following criteria:

• Formal education and training in relevant IT area
• Relevant Experience in IT area
• Knowledge of other technologies, i.e.: SQL, ASP, .NET, XML, Java and Javascript, and Winshuttle (is an asset)
• Evidence of other Soft skills, i.e.: command of English, interpersonal skills, detail-oriented, working independently, high level of quality on deliverables, etc.

Candidates meeting technical requirements will be evaluated based on value for money of Financial Proposal.

Payment information

Payment is immediate after receipt of invoice and acceptance of work. Payment will be affected on a monthly basis by bank transfer in the currency of billing.

Individual consultants are not a standard employment arrangement, as payments will be made based on invoices submitted by the consultants on a monthly basis. Individual consultants are entirely responsible for the payment of all insurances, taxes, other contributions payable by the consultant on the payments made by UNICEF to the consultant for his invoices issued under this contract.

Terms of employment

Consultants are required to submit a statement of good health prior to commencement of work and to take full responsibility for the accuracy of that statement.

The consultant is responsible for arranging, at their own expense, life, health, and other forms of insurance covering the period of their services on behalf of UNICEF as they consider appropriate. Consultants are not eligible to participate in the life or health insurance schemes available to United Nations staff members.

Consultants are responsible for determining their tax liabilities and contributions in accordance with local laws. UNICEF is tax exempt entity and cannot assume nor undertake any liability for taxes, duties or other contributions payable by consultants on payments made under their contract with UNICEF.

Please submit your application through UNICEF's online recruiting system in English.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.