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Medical Assistant


  • Organization: DRC - Danish Refugee Council
  • Location: Countrywide
  • Grade: Level not specified
  • Occupational Groups:
    • Medical Practitioners
    • Administrative support
  • Closing Date: 2020-01-31

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About the job

Danish Refugee Council (DRC) has been working in Bosnia and Herzegovina since 1992 and closed its office in the country at the end of January 2010 after 18 years. In July 2018 DRC re-opened its mission responding to increasing and priority needs of Person of Concern (PoCs) in close cooperation with the BiH Authorities. More specifically DRC BiH focuses on improving the access to primary and secondary health care including psychosocial and mental health services to PoCs, as well as on enhancing the overall protective environment for PoCs, with particular focus on case management in SGBV, and timely outreach response to rights violations at the borders. DRC has main office in Sarajevo and activities implemented in Una-Sana, Herzegovina- Neretva, Sarajevo and Tuzla Canton.

Project implementation period:  1 October 2019 – 31 March 2020

Duty Station:  Bosnia and Herzegovina countrywide: USC, SC, TC, HNC – 4 positions

Period of engagement: contingent on donor funding

Basic functions: Medical Assistant is responsible for quality and effective medical operations and exercises in the field ensuring that health needs of Persons of Concern (PoC) are duly met. He/she carries out the quality improvement activities in collaboration with the relevant Health Team Leader and the Medical Team Advisor, in compliance with the law and policies related to Health Care in BiH, Una-Sana Canton, Sarajevo Canton, Tuzla Canton and Hercegovina-Neretva Canton.

Reference: Medical Assistant refers directly to the Health Team Leader working under the supervision of the Health Program Manager and in close collaboration with other project involved staff. 

Specific duties and responsibilities:

  • Performs regular field visits to the transit reception centres for PoCs in USC, SC, TC and HNC in order to monitor their access to primary and secondary health services, as well as the need for individual health screening;
  • Overseeing and reporting on refugee and migrant health situation, including those patients stranded or left unattended with humanitarian assistance at various locations in USC, SC, TC and HNC;
  • Provides medical care to PoCs in need, with the support of Medical Coordinator, establishing a strong quality control system and ensuring that PoCs’ rights are respected;
  • Be present and contactable by designated health related institutions and staff (e.g. PHC and Cantonal hospitals and clinics) during the assigned duty, with driving routines to the designated locations;
  • Regularly liaises and communicates with all other relevant local departments and implementing agencies’ medical personnel on relevant medical issues, under the supervision of Medical Team Advisor;
  • Facilitates that all undertaken services to PoCs are charged out in accordance with appropriate protocols;
  • Contributes to the maintenance of a financial and administration control system for payments committed and released by DRC related to the project implementation, under the supervision of Medical Team Advisor and with the support of the Finance Officer;
  • Provides adequate response to other health and protection related tasks;
  • Be adequately responsive and collaborative due to other local and central stakeholders' health related priorities and requests, having consulted the supervisory DRC staff beforehand.

Qualifications & experience required 

  • Medical high school diploma or equivalent.
  • Ability to work in challenging environment, assess the situation and carry out immediate actions;
  • Experience on refugee/migration related issues would be an asset

Work Experience

  • Minimum of 1 year of relevant job experience

Key Competencies

  • Ability to behave in a manner consistent with human rights obligations;
  • Fluency in spoken and written BCS (Bosnian/Croatian/Serbian) and English;
  • Computer literacy (Microsoft Word and Excel);
  • Valid driving license, high level of professionalism evidence by clear driver’s record;

In this position, you are expected to demonstrate DRC’ five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process. 
  • Collaborating: You involve relevant parties and encourage feedback. 
  • Taking the lead: You take ownership and initiative while aiming for innovation. 
  • Communicating: You listen and speak effectively and honestly. 
  • Demonstrating integrity: You act in line with DRC’s vision and values. 
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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