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Systems/Network Administrator

Lilongwe (Malawi)

  • Organization: UNDP - United Nations Development Programme
  • Location: Lilongwe (Malawi)
  • Grade: SB-4 (SC8/SC9), Service Contract, Local Contractors Agreement - Consultancy
  • Occupational Groups:
    • Democratic Governance
  • Closing Date: 2020-01-24

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Malawi endures a structural development challenge in the absence of a comprehensive and accurate system of national identification, undermining citizens’ right to identity. The consequences are multi-sectoral and deprive citizens’ access and entitlement to services. Equally, the absence of a centralized and up-to-date national register has led to a fragile capacity for evidence-based planning, beneficiary and service targeting, and accountable administrative systems. Efforts in various arenas have led to fragmented initiatives, creating costly or unsustainable silos of information, while also imposing institutional and technical obstacles to interlink information. The Malawi National Registration Act (No. 13 of 2010) entered into force in August 2015 requiring all Malawians 16 years of age and older to be registered in a National Registry and to be issued with an identity card. Additionally, through the Civil Registration and Vital Statistics System (CRVS) Malawian children under 16 years of age, are also required to have compulsory birth registration and issued a birth certificate. Other components of the national registration system include death registration and issuance of death certificate, marriage and divorce registration and certificates. National Registration Bureau (NRB) Act mandates the National Registration Bureau (NRB) to fulfil these tasks. To support government efforts in improving the national system of registration, the expected results of the Project seek to: design, establish and manage the necessary systems, infrastructure and equipment for the National Registration and Identity System, producing  biometrically secure Smartcards; supervise the  mass national ID registration for all eligible Malawians (an estimated 9 million) within the country in 2017; transition the system to a continuous registration model in  and to develop the capacity and systems of NRB to maintain and operate the system; provide an interface to other public and private sector systems that allow for appropriate data sharing within a legal framework that complies with international principles and standards for the right to privacy and data protection; and to ensure the effective management of the Project.
Following successful implementation of the mass National ID registration exercise with over 9 million people registered and smartcards distributed, the project has been revised to address the gap of child registration and issuance of birth certificates to those that are below 16 years of age. It is envisioned that by 2021, the 8.4 million children will be registered and issued with unique national identification (ID) numbers and Birth Certificates.   
Under the direct supervision of the ICT Specialist, (UNDP NRIS) and overall coordination of the Project Manager, (UNDP NRIS), the System/Network Administrator’s role is to plan, direct, and coordinate the design, installation, and connectivity of computer
Systems, network infrastructure, manage and configure servers, mobile registration devices and kits (Biometric Registration Kits) to ensure the stable operation of the mass Child Registration and related systems. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, operating systems, software, and communication links required for the mass Child Registration operations and processes. This role requires that the successful applicant work with the NRB (National Registration Bureau, under the Ministry of Homeland Security) ICT team, NRIS project team and other stakeholders in the CRVS (Civil Registration and Vital Statistics) area in Malawi.

Duties and Responsibilities

  • Design and implement short- and long-term strategic plans to make certain network capacity meet existing and future requirements. 
  • Work with NRB team to implement data storage and backup and disaster recovery SOPs.
  • Installation, deployment, monitoring of servers and server operating systems.
  • Develop, implement, and maintain policies, procedures, and associated training plans for network and servers resource administration and appropriate use. 
  • Practice network and server asset management, including maintenance of network and server component inventory, life cycle management and related documentation.
  • Plan, acquire, and coordinate installation of in-house and remote hardware and software across the network. 
  • Conduct research and make recommendations on network and server products, services, protocols, and standards in support of network and server procurement and development efforts. 
  • Assess, approve, and administer all equipment, hardware, and software upgrades. 
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network and server infrastructure. 
  • Test server performance and provide network and servers performance statistics and reports; develop strategies for maintaining server and network infrastructure. 
  • Oversee the administration of user accounts, permissions, and access rights in given systems as appropriate.  
  • Provide guidance to NRB ICT team as and when required.


Ability to make new and useful ideas workLevel 4: Adept with complex concepts and challenges convention purposefully
Ability to persuade others to followLevel 4: Generates commitment, excitement and excellence in others
People Management
Ability to improve performance and satisfactionLevel 4: Models independent thinking and action 
Ability to listen, adapt, persuade and transformLevel 4: Synthesizes information to communicate independent analysis
Ability to get things done while exercising good judgementLevel 4: Meets goals and quality criteria for delivery of products or services
Institutional Capacity Building
Ability to build capacity of team.Level 4: Apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise
Results-Based Programme Development and Management 
Ability to lead in the contribution of results for NPCLevel 4: Apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise
Knowledge Management
Ability to promote organizational learning and knowledge sharingLevel 4: apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise
Building Strategic Partnerships
Ability to identify and build partnershipsLevel 4: apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise
Client Orientation
Ability to contribute to positive outcomes for the clientsLevel 4: apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise

Required Skills and Experience

  • University degree or college diploma in Computer Science, Computer Engineering, Computer Networking or other related academic fields. 
  • 3 years of relevant work/management experience.
  • 3 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, Windows Servers and/or Linux Servers. 
  • Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments. 
  • Knowledge and Experience of SAN/NAS storage systems will be an added advantage.
  • Excellent knowledge of current protocols and standards, including Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery. 
  • Experience in configuring and deploying Linux and Windows servers.
  • Experience in deploying and or managing devices deployed in remote areas across the country will be an added advantage.
  • Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on. 
  • Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles. 
  • Experience installing network cabling will be an added advantage.
  • Fluency in English essential;
  • Other UN official languages an asset.


Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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