Protection Assistant

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

About the job

Under the supervision of Protection Manger, The Protection Assistant is responsible for the delivery of timely, high-quality, and effective provision of protection services. This includes victim assistance, referral, follow-up of the local partner, and other relevant activities.

Responsibilities:.

Sector responsibilities: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.

Geographic scope: Country (Yemen)                                                                                                              

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Key Responsibilities

• Verifies patients’ information by interviewing them and fill referral form; and confirming the admission of each case.
• Follow-up with cases who are receiving, or have received, medical treatment through DRC, including conducting regular visits to the Hospitals, based on the case’s need or at the direction of the Protection Management.
• Review all files and consult with the designated children’s treatment providers (or potential treatment providers) to determine the appropriate course of action.
• Identifying the case whose condition requires to be prioritized for treatment.
• Creating monthly medical treatment summaries for each individual dual during his/her treatment and at the conclusion of the medical treatment when the case is closed.
• Review all claims/expenses from the hospitals and with the support of the management determine which charges are appropriate and should be paid.
• Complete a monthly medical treatment summary for each case who is receiving medical treatment and submit the reports to Medical doctor/Protection Team Leader
• Complete a final medical treatment report for each case whose treatment has concluded and whose case is being closed and submit the reports to the Protection Manager.
• Maintaining strict confidentiality about the cases and/or their families and the treatment being provided and, at all times, take active steps to protect the beneficiaries and their families’ privacy and dignity.
• Given the nature of DRC programs and emergency activities; Flexibility is required.
• Complying with DRC’s policies and procedures including, but not limited to, the Code of Conduct.
• Inputting all cases to medical database;
• Follow up Finance and other departments to carry out the payment of medical support cost.
• Receive cases and admit them to Hospital, and this might require 24/7 response.
• Any other duties as required or assigned by protection management. Ensure that any beneficiary feedback, concerns or issues are addressed through the appropriate mechanisms.
• Maintain accurate records regarding program implementation and provide weekly updates to Protection Manager.
• Comply with DRC’s Code of Conduct, program requirements and operational policies at all times and report any concerns through the appropriate mechanism
• Any other duties as required by supervisor/protection management.

Required experience and competencies                                                                                               

• All DRC roles require the post-holder to master DRC’s core competencies:  
•  Striving for excellence: Focusing on reaching results while ensuring efficient processes.  
• Collaborating: Involving relevant parties and encouraging feedback.  
•  Taking the lead: Taking ownership and initiative while aiming for innovation.  
•  Communicating: Listening and speaking effectively and honestly.  
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.                             

About you

• College degree in social work, community development or related field.
• A minimum of one year of experience working with a NNGO, INGO or UN agency or similar experience.
• Fluent Arabic (spoken and written)
• Basic English proficiency (spoken and written) is an asset.
• Familiarity with and acceptance in the local community
• Experience working with local communities and community leaders

Willingness and ability to work in the project field location.
 

Languages: (indicate fluency level)

• Good English language (written and spoken)
• Excellent report writing skills including editing the work of others

Fluency in Arabic language (written and spoken)

Key stakeholders: (internal and external)

• Protection Team Leader
• Protection Manager
• Protection Officer
• Base Manager
• FSL TL

We offer

Contract length: Till 31, Dec 2020 with possiblity of extension based on performance and fund.

Work place: Ibb

Start date: 15,Feb 2020

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.ngo under Vacancies. This position will be placed at level (I).

Application process

All applicants must send a cover letter and an updated CV in English. Apply online on our link below. Applications sent by email will not be considered.

Closing date for applications: January 31, 2020. We expect to conduct interviews on Feb 4th, 2020.

. Qualified Females are strongly encouraged to apply.

Further information

For questions regarding the vacancy please contact yem-recruitment@drc.ngo. If you are facing problems with the online application process, please contact job@drc.dk

For further information about the Danish Refugee Council, please consult our website drc.ngo