Consultancy - Enterprise Content Management (ECM), LACRO, Panama

The purpose of this consultancy is to manage a change process with UNICEF Water, Sanitation and Hygiene (WASH) stakeholders at regional and country levels across the Latin America and Caribbean Regional Office of UNICEF (LACRO) to implement UNICEF’s ECM for their teams. UNICEF LACRO works with 24 country offices that cover 36 countries and territories in the region.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, dedication

How can you make a difference?

Specific Tasks

• Manage and support orientation and implementation of the organization-wide classification scheme, controlled vocabulary, and retention schedules.
• Communicate with key stakeholders to proactively ensure organizational understanding of the interrelationship of records and business processes.
• Conduct a needs assessment and map the status of ECM migration and use in each of the 19 LAC WASH offices and in the RO and design a plan to initiate and/or complete the migration. The plan should address capacity and skills needs and set forth a timeline with milestones that includes working with stakeholders individually and in groups to build capacity and skills.
• Manage and support the implementation of the UNICEF’s ECM (both communication and collaboration sites for the office) in compliance with corporate records best practices including system analysis methodologies, records, and information management implementation processes and procedures and workflow processes required for implementation of the above plan.
• Manage and support the content migration process for all the teams/staff. Conduct training sessions for staff members to efficiently and effectively manage digital workspaces. Help staff perform a document inventory of Shared Drives (SDs), SharePoint Libraries, and other file repositories; Analyze content with support from the ECM team /focal points in LACRO and COs and the local Subject Matter Experts and Content Owners to agree with a content migration plan; Develop and customize standard operating procedures as needed; create the conditions within the offices to ensure a smooth transfer to the new SharePoint, which includes detailed discussion about information architecture (number of libraries, types of documents in each libraries, local columns and local taxonomy, and permissions). Provide relevant technical training and support to staff regularly in accessing and managing records of any form or media.
• Do a handover of responsibilities at the end of the consultancy to designated staff members.

Deliverables

To qualify as an advocate for every child you will have…

• Background in computer science or programming languages is a requirement (Phython, BASIC, C, C++, Java/SQL, etc.)
• Experience in engaging UNICEF offices on the new ECM migration activities is an asset (including knowledge of PowerShell, ShareGate Software).
• Mandatory experience and knowledge of Sharepoint Modern and Classic
• Minimum of 2 years experience with migration of content to digital platforms including Sharepoint Modern and Classic
• Fluency in English and Spanish (verbal and written) required, and an asset to have a working knowledge of French and/or Portuguese.
• Advanced excel skills is highly valued. Knowledge in VBA and Macros is a plus
• Ability to use standardised computer software (i.e. MS Office including MS Access Database, G-Suite products, Adobe InDesign), familiarity with Microsoft’s Enterprise Content Management platform, and easily manoeuvre internet-related tasks is highly desired
• Knowledge of UNICEF WASH and the LAC region a plus
• Strong communication and facilitation skills in both English and Spanish.
• Driven for results and problem solver.
• Work in collaboration with others

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.