Individual Contractor: (9 months, remotely): Knowledge Management, PRIME, Division of Private Fundraising and Partnerships (PFP)

PFP is looking for an individual contractor to support the implementation of both the organization wide as well as the PFP Knowledge Management Strategies. He/she will work under the supervision of PFP’s Knowledge Management Manager and will collaborate with other KM specialists and focal points across UNICEF, as well as other members of the PRIME team in PFP, to help deliver on our KM priorities.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

Throughout the years, UNICEF has implemented hundreds of programs across the world and have generated a lot of knowledge, good practices and lessons. To ensure that UNICEF systematically applies its knowledge to continuously improve programming and organizational performance particularly in light of challenging and constantly evolving times, UNICEF launched its first formal organization-wide Knowledge Management (KM) Strategy covering the period of 2021-2022. The KM Strategy highlights three KM goals and nine strategic priority areas, with each priority area led by a UNICEF Division. The Private Fundraising and Partnerships Division (PFP), given its strong KM performance and experience in rolling out a learning program, has taken on the leadership role for Priority # 5 which is on ‘Building knowledge and skills on KM’.

At the same time, PFP has also recently launched its own formal KM Strategy for 2021-2022, aligning to the organizational KM strategy and highlighting areas that will help achieve its KM vision of becoming ‘A Division that implements topnotch knowledge management where knowledge is seamlessly captured, shared and applied to accelerate fundraising and partnerships results that improve the lives of children around the world’. The PFP KM Strategy focuses on three goal areas -- leveraging knowledge sharing for improved fundraising and partnerships results, building capacity on KM and on PFP’s technical work and improving access to and dissemination of appropriate knowledge.

PFP is therefore looking for an individual contractor to support the implementation of both the organization wide as well as the PFP KM strategies. He/she will work under the supervision of PFP’s Knowledge Management Manager and will collaborate with other KM specialists and focal points across UNICEF, as well as other members of the PRIME team in PFP, to help deliver on our KM priorities.

How can you make a difference?

This individual contractor will support the PFP’s Knowledge Management function in ensuring that (1) we deliver on our commitment to develop a learning programme on KM for the whole organization, and (2) we achieve our 2021 deliverables outlined in the PFP’s KM Strategy.

MAIN TASKS

The individual contractor will perform the following tasks:

1. Support in developing a KM learning program for the whole UNICEF:

• Help identify and consolidate content on KM theories and approaches that fits into the learning curriculum defined by the KM Manager.
• Collect practical examples, cases, good practices and relevant experiences from country offices, regional offices and headquarter Divisions.
• Package and repackage content and examples into formats appropriate for the learning program, including in the form of videos, short write-ups, visuals and infographics, etc.
• Assist in structuring and finalizing learning components and modules including webinars, short videos, online coaching and mentoring sessions, among others.
• Help in the dissemination of learning components, uploading in repositories and tracking uptake.

2. Support in developing a KM orientation and support package for PFP and for markets, and providing training and support on KM tools and approaches

• Assist in identifying elements of the organization-wide KM program that can be rolled out in PFP.
• Assist in tailoring and customizing the learning elements for PFP audiences.
• Gather and package private sector content in the form of case and good practice write-ups, videos, graphics, etc. that may be needed in tweaking and improving the relevance of the organization-wide learning program.
• Assist in deploying the learning program, uploading contents in appropriate repositories and tracking its uptake.
• Assist in putting together and implementing tools to help teams understand and apply appropriate KM tool.

3. Support in streamlining and improving the orientation package for National Committees and country offices

• Assist the KM Manager and KM focal points from the Country Relations and Human Resources teams in revisiting and identifying potential improvements to the products used for orienting and onboarding new colleagues in National Committees and country offices.
• Develop new and improve existing presentations used in orientations and onboarding which can be assembled in a modular format to cater to different types of orientation sessions.
• Create new interactive knowledge products useful for onboarding purposes.

4. Support the delivery of other key KM deliverables as outlined in the KM strategy as discussed with the KM Manager.

DELIVERABLES

1. A summary of KM concepts and theories relevant for the UNICEF learning program.
2. Cases, good practices, experiences on KM implementation and selected PFP areas of work in country offices, regional offices and National Committees in the form of write-ups, videos, interviews, graphics, etc.
3. Assistance in delivering learning components both in PFP and across UNICEF.
4. Newly developed as well as improved orientation and onboarding materials and resources in the form of PowerPoint presentations, short videos and others.
5. Assistance in delivering other key KM priorities outlined in the PFP KM strategy.

ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL

9 months, tentatively starting in April 2021

REPORTING TO 

Knowledge Management Manager, PRIME, PFP

WORKPLACE

The individual contractor will primarily work remotely, with travel to Geneva, Switzerland on a per need basis and at the expense of the individual contractor.

To qualify as an advocate for every child you will have…

• Minimum of one-year work experience in knowledge management, learning, production of knowledge products, or relevant areas is required.
• Master’s degree in communication, knowledge management, adult education or a related field is required. Alternatively, a first level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
• Experience in learning methods and a good understanding of adult learning principles and how these translate into learning methodologies is required.
• Fluency in English is required. Excellent writing and synthesizing skills with the ability to present information in a variety of written formats.
• Strong analytical and conceptual thinking with the ability to process information and feedback and translate these into different knowledge products.
• Creative, resourceful and self-motivated with willingness to try new things and with a strong drive for results.
• Familiarity with SharePoint 2013 online and experience in the use of Office 365 apps.
• Ability to work independently and to meet tight deadlines.
• Experience of working within UNICEF or other UN entities, familiarity with the work of UNICEF National Committees and/or private sector fundraising would be an asset.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

Remarks: Please indicate your ability, availability and gross daily rate (in USD) with the maximum allowable limit USD 250/day, to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily rate will not be considered. Also, please mention the earliest date you can start.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein. Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.