SOC Supervisor, SC4, Yangon (Only for Myanmar National)

Job Code Title: SOC Supervisor

Grade: SC-4

Reports to: Security Management Team in Myanmar, UN Security Adviser, UNDSS

Duty Station: Yangon, Myanmar

The United Nations Organizations in Myanmar seek to recruit suitably qualified nationals for the position of SOC Supervisor (1 post). The SOC Supervisor works in close collaboration with the UNDSS Local Security Assistants and other UN personnel (especially Security Wardens) in providing support on telecommunications related issues.

Under the direct supervision of the UN Security Adviser the Radio Room Supervisor will be responsible for the day to day administration of the 24/7 operation of the Radio Room which serves as the UN Security Operations Centre (SOC) for Myanmar.

Summary of key functions:

1. Management of telecommunications services
2. Providing Telecommunications support and advice
3. Keeping Telecommunications Equipment Operational
4. Supporting Users
5. Creation of partnerships within UN/Local Communications Networ
6. Provision and facilitation of knowledge building and management

1. Ensures Management of telecommunications focusing on achievement of the following results:

• Manage the shift system to ensure 24/7 operation and the availability of a reserve radio operator to be called on, in the event of staff sickness or any other emergency; UNITED NATIONS DEVELOPMENT PROGRAMME JOB DESCRIPTION This job description has been prepared in consultation with the UNDSS Security Adviser in Myanmar
• Supervise the maintenance of chronological files for all incoming and outgoing email, facsimile and radio messages;
• Supervise the operations of radio networks by transmitting, receiving and processing of radio/data traffic to/from other stations within the network as directed by the SA;
• Monitor and enforce proper use of radio procedures and discipline in the radio networks; Report users who do not follow standard communications and missions tracking procedures;

2. Provides Telecommunications support and advice, focusing on the achievement of the following result:

• In coordination with the UN LSA, receives security information to update UN staff in the field on the development of the current security/emergency situation in the areas where they operate;
• Crisis management capacity: in case of any crisis coordination center (CCC) is fully activated, take appropriate action for equipment and staffs to be fully operational.

3. Keeping Telecommunications Equipment Operational focusing on achievement of the following results

• Ensure proper use of the equipment and report any misuse by any staff member to DSS LSA. This includes monitoring the use of all telephones and other systems;
• Confirm that all equipment is functioning well and any problems observed notified to the DSS LSA;
• Supervise minor maintenance and repair works on communications equipment including follow up on repairs of faulty landlines with respective local telephone companies;
• Responsible for daily routine service checks for all equipment at duty station and log serviceability status;
• Responsible for all equipment and stores in the Radio room. Report faulty equipment to Communications Manager for immediate action. Supervise the weekly VHF radio checks as advised

4. Provides support to users, focusing on the achievement of the following results:

• Assists and trains newly arriving staff members in the acquisition and operation of telecommunications/VHF and HF radio Equipment;
• Programming of telecommunications equipment for all UN Agencies;

5. Ensures provision and facilitation of knowledge building and management focusing on achievement of the following results

• Provides periodic guidance and instructions on radio operation procedures to radio operators;
• Train the radio operators on the use of the telephone lines with basic and advance features; also train them on the operation of mobile radios;
• Perform other related duties as required.

6. Ensures creation of partnerships within UN and the local communications network focusing on achievement of the following results:

• Supervise the maintenance and updating of all International and National staff lists at the duty station;
• Supervise the monitoring of all staff movements by tracking missions. Log every event in the designed formats. Report all incidents to the LSA or SA;
• Maintain the Myanmar Security Incident Tracker and record all security incidents;
• Supervise and maintain communications security at all times. Report immediately with details of any failure.

Corporate Competencies:

❑ Demonstrates commitment to UN mission, vision and core values;

❑ Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;

❑ Treats all people fairly without favoritism;

Functional Competencies:

Knowledge Management and Learning

❑ Shares knowledge and experience and provides helpful advice to others in the office.

Development and Operational Effectiveness

❑ Ability to provide basic telecommunications support services;

❑ Good administrative and IT skills;

❑ Good knowledge of VHF/HF operating systems, Microsoft Windows;

❑ Ability to work in a team environment.

Leadership and Self-Management

❑ Focuses on result for the client and responds positively to feedback;

❑ Consistently approaches work with energy and a positive, constructive attitude;

❑ Demonstrates openness to change and ability to manage complexity;

❑ Remains calm, in control and good humored even under pressure;

❑ Demonstrates strong oral and written communication skills;

❑ Leads teams effectively and shows conflict resolution skills.

Education:

• High School education required to perform the duties of the post. A certificate of completion from a Technical education institution, such as from the Government Technical Institute (GTI) or similar, with a focus on telecommunications and/or related disciplines (electrical and mechanical engineering, computer science or similar) is desirable but not a requirement

Experience:

• At least 4 years’ experience in radio or telecommunications
• Prior experience managing personnel is a strong asset.
• Good knowledge of computer applications (MS Office, internet);
• Knowledge in hardware installation and maintenance is an asset
• Relevant experience as a Radio Operator/Supervisor within the UN or INGO sector or emergency services, is a strong asset.

Language Requirements:

• Proficiency in Myanmar and English (both oral and written).

Candidates must apply on-line through UNDP job website.

Paper-based applications will not be accepted.

UNDP is an equal opportunity employer and is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply.

Women are encouraged to apply the post.

Only those candidates in whose qualifications and experience the organization has further interest will be contacted for subsequent interview (s).

UNDP regrets its inability to reply individually or attend to telephone or e0mail queries on the advertised posts.