ICM Casework Assistant

Job Overview: The Intensive Case Management (ICM) Casework Assistant supports the ICM team in providing strengths-based, client-centered case management services to a wide range of especially vulnerable refugee, asylee, and other eligible clients, including but not limited to single-headed households, survivors of domestic violence and gender-based violence, older individuals, youth and young adults without parents or permanent guardians, individuals experiencing mental health or psychological difficulties, individuals with physical disabilities or medical conditions, unanticipated arrivals and secondary migrants, and individuals who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to address barriers and support the implementation of service plans to meet individual client needs and preferences in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Assist in enrolling clients and determining eligibility at intake; if clients are found to be ineligible for services, provide relevant referrals.
• Assist in the development of self-sufficiency plans for especially vulnerable clients.
• Assist in evaluating client progress every six months during the program to determine the client’s progress toward goals.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Assist in mapping out community resources and making client referrals to community partners.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Conduct community outreach to service providers to ensure client needs are met.
• Support ICM teams in response to client crises.
• Assist clients and ICM team members in requesting financial assistance when applicable and track the received financial assistance in the client’s case file.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.