Associate Officer (e-learning solutions) DMD/OD

Org. Setting and Reporting

This position is located within the Division of Market Development (DMD), the SME Trade Academy is a one-stop training portal for trade and investment support institutions (TISIs) and SMEs, offering practical, vocational trade-related training online. The SME Trade Academy works with ITC technical sections to develop and deliver online learning in support of its trade-related technical assistance programmes. This means that the Academy must be fully capacitated to carry out course development and delivery functions, as well as develop and manage the implementation of ITC projects. It offers practical, free of charge, vocational training online, with courses ranging from export marketing to supply chain management, e- commerce and access to finance for SMEs. The number of courses and services continuously evolve in order to offer a comprehensive curriculum addressing the particular needs of ITC clients and partners. With 80,000 enrolments in 2019 alone, the SME Trade Academy allows ITC to reach a higher number of trade advisers, TSIs and SMEs than it has been possible through traditional courses.

As a continuation to the programme outcomes and outputs achieved, the programme plans to further develop ITC’s E-Learning and trade training service offering. This will happen through new E- Learning solutions, the refining and adapting current solutions, procedures and processes of course development, learner management approaches, learning management platform technologies, and the implementation of partner institution capacity building on distance training delivery to provide both online and blended, and certified programmes.

Responsibilities

Under the guidance of the Academy Manager and the overall supervision of the Chief of the Section the incumbent will:
• Initiate the design phase and implement the virtual workshopping solutions of the SME Trade Academy.
• Conduct research in view of further improving the virtual workshopping concept of the SME Trade Academy:
• Assist in the coordination of the implementation of SME Trade Academy’s learning solutions including work conducted by of ITC-based and external ITC consultants. Tasks include but not limited to ensuring consultants deliver their outputs on time, monitor the quality for work, organise workshops and meetings, prepare agendas and workshop programmes, and communication with implementation partners.
• Assist in upskilling and training external partners on using the SME Trade Academy’s Learning Management System (LMS).
• Perform s day-to-day administrative tasks related to learner and course support. and assist in the coordination of learner manager activities including the implementation of learner engagement strategies.
• Initiate and coordinate outreach activities for learning-related projects.
• Provide support to the Academy Manager in the promotion of SME Trade Academy solutions.
• Perform other duties as required

Competencies

Professionalism: Demonstrated ability to work with and operate a Learning Management System such as Moodle.
in an administrative function. Skills in the use of webinar tools such as Zoom, MS Teams etc. Demonstrated ability to setup E-Learning course pages on a Learning Management System (LMS and prepare an E-Learning event for either synchronous or asynchronous events. Ability to take initiative and self-upgrade skills. Basic skills with HTML/HTML five desirable. Skills in the use of collaboration software such as Google Docs, Mural etc desirable. Ability to identify issues, analyze and participate in the resolution of issues/problems.. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

An advanced university degree (Master’s or equivalent) in in the humanities, social studies or related fields is required. A first-level or advanced degree (Bachelor’s or equivalent) in the above areas of studies with two additional years of relevant work experience may be accepted in lieu of an advanced university degree in the specified fields of studies.

Work Experience

A minimum of two years of work experience in the field of training to include online learner administration, learner management and course management is required.

Experience in working with a learner management system (such as Moodle) is required.

Previous experience working in the UN common system is desirable.

Languages

For the position advertised, fluency in English is required; and knowledge of French is required. Knowledge of Spanish is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

The conditions of service are governed by the United Nations Staff Rules and Regulations. This is a fixed term appointment for an initial period of one (1) year.

ITC champions workforce diversity, inclusion, gender equality and gender parity and considers all qualified persons - of all genders - equally, including those with disabilities, without discrimination or prejudice of any kind. ITC also offers attractive flexible work arrangements to help promote a healthy work/life balance and to allow all staff members to express and develop their talents fully.

Applications from women and nationalities from developing and least developing countries are particularly encouraged to apply.

Applicants will be contacted only if they are under serious consideration.

For information on salary and entitlements, please consult the International Civil Service Commission website: http://icsc.un.org

United Nations Considerations

In accordance with the United Nations Staff Regulations and Rules, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Candidates will not be considered for employment with ITC if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted based on the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances, and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ITC does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ITC are fraudulent and should be disregarded.