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Operations Manager


  • Organization: IFRC - International Federation of Red Cross and Red Crescent Societies
  • Location: Khartoum
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Operations and Administrations
    • Managerial positions
  • Closing Date: Closed

Organizational Context

Reporting to Head of Cluster Delegation Khartoum, the incumbent provides the technical lead to ensure optimal coordination and direct management of resources required for the effective and efficient implementation of the Emergency Appeal as well as the Population Movement DREF operation.

Job Purpose

  • Negotiate, plan and mobilise IFRC resources in support of the NS in the assessment, planning, and implementation of the emergency response.
  • Supervise IFRC technical leads to ensure they work closely with the managers of relevant NS departments in all related programming roles and responsibilities, providing advice and recommendations that carefully consider local capacity and context.
  • Together with the NS, build alliances and partnerships with other emergency actors to enhance the implementation of the emergency plans of action. Support, the NS to enhance their position vis-a-vis national and international coordination mechanisms.
  • Support IFRC technical leads to develop programme approaches which strengthen and develop the National Society’s structures, capacity and performance; analyse and understand their current strengths and weaknesses and to ensure provision of necessary technical and material support particularly in relation to the ongoing crisis.
  • Promote and assist the integration of humanitarian priorities and interventions within all relevant programming divisions in the NS.
  • Ensure that the response is based on frameworks and approaches that are consistent with or have considered national and international standards and guidelines, as well as IFRC policies, procedures and tools.
  • Assist the NS, Movement and external partners in the achievement of planned outcomes and deliverables following quality standards, in a timely fashion, and within budgets.
  • Ensure a robust and coherent monitoring of the situation and its potential evolution, and ensure that humanitarian interventions are responsive to current and emerging needs and threats.
  • Work with the regional DM or DCPRR Unit to develop, implement and review contingency planning for identified threats in operational areas, as well as the development of capacities within the NS for emergency response.
  • Support the NS in setting up the structure needed to ensure that all components of the response are identified, planned and carried out in a coordinated, collaborative and integrated manner with Movement and external partners
  • Ensure that the appeal EPOAs are aligned with the SRCS national response plan so that the appeal is not implemented in isolation from PNS bi-lateral funding, or NS locally mobilised resources.
  • Assist the NS in reviewing of business continuity plan (BCP), in close coordination with Head of Country and IFRC technical Operational, Preparedness and BCP staff at regional level.
  • Support the NS in developing and implementing operational standards, tools and procedures that ensure quality, consistency and sustainability of emergency response interventions.
  • Together with the NS and the Head of Country Office, represent IFRC in coordination meetings and forums, involving national authorities, national and international agencies, donors and other partners in the country.
  • Support the NS in establishing an effective information management system for the response, including statistics.
  • Work with PMER leads in IFRC and the NS to ensure that planning and reporting requirements are met in a timely and efficient manner. Provide regular written reports.
  • Advise on the need of additional human resources and support deployments in coordination with the Country and Regional IFRC offices, HR departments and/or surge desk.
  • Ensure sound financial management is applied to all Federation-assisted programmes within the NS, that budgets are monitored, and any problems identified and solutions implemented in timely and effective manner.
  • Manage operational budgets to ensure that expenditure relating to IFRC-supported operations is within income and approved ceilings, in compliance with IFRC finance procedures and in line with donor earmarking requirements

Job Duties and Responsibilities (continued)

  • University degree in relevant area
  • Basic Delegates Training Course or IMPACT. FACT, ERU, RDRT training preferred


  • At least 5 years of disaster management experience, including managing staff
  • Field experience in coordinating and managing disaster and crisis management projects and activities especially population movements
  • Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation
  • Good knowledge and relevant work experience in the regional context preferred
  • Work experience with RC/RC preferred


  • Effective team and project management skills
  • Good analytical skills and solution-oriented
  • Good mentoring and capacity development skills
  • Ability to work well in a multicultural team
  • Excellent stress management skills
  • Demonstrated accountability
  • Fluently spoken and written English
  • Good command of Arabic

Knowledge, Skills and Languages

  1. Values: Respect for diversity, integrity, professionalism and accountability
  2. Core competencies: Communication, collaboration and teamwork, judgement and decision making, national society and customer relations, creativity and innovation and building trust
  3. Functional competencies: Strategic orientation, building alliances, leadership and empowering others


This vacancy is now closed.
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