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Senior ICT Analyst

Addis Ababa (Ethiopia)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Addis Ababa (Ethiopia)
  • Grade: IICA-1, International Individual Contractors Agreement - Junior level
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: 2020-03-08

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Background Information - Job-specific

UNOPS strategy for Ethiopia is aimed at providing support to the Government and people of Ethiopia though the delivery of projects and services in line with the government’s own priorities and also under the UN Delivery as One initiative. The UNOPS Ethiopia Operational Hub (ETOH) has been established as an organizational mechanism to deliver a range of projects for which UNOPS has been appointed as the implementation agency. At present, UNOPS Ethiopia office is implementing and negotiating a number of projects in a range of sectors including infrastructure (UN Compound & Airstrips) development, Procurement Support to Government Ministries and other UN agencies and finally HR support to UN agencies.

The functional objective of UNOPS ETOH is to deliver projects in an efficient and effective manner, to achieve the development outcomes sought by the Government of Ethiopia and the donor community, where capacity building is always considered and encouraged.

This position is located in the United Nations Economic Commission for Africa (UNECA) IT Strategic Advisory Unit (SAU), Information Technology & Umoja Support Section (ITUSS) of the Public Information and Knowledge Management Division (PIKMD).  The incumbent works under the direct supervision of the Chief of the Strategic Advisory Unit (SAU).

Functional Responsibilities

  • Performs plan and specifications analysis to provide clear, traceable and coordinated interpretations of requirements to design and implementation;
  • Contribute actively in developing, documenting and executing detailed project work plans and schedule;
  • Assist in the evaluation and solution of potential project risks;
  • Provide technical guidance to development team, in accordance with pre-determined guidelines and standards, to ensure project compliance with specifications and design instructions;
  • Research and recommend solutions to design issues and assist in the preparation of change requests to resolve design issues;
  • Conduct quality control activities in accordance with quality management plan, using specified control measures and tests;
  • Attend project coordination and Stakeholders meetings as required;
  • Assist in monitoring and measurement of project progress and in project documentation as required by project methodology and process;
  • Participate in customer sessions to collect, analyze, validate and document business requirements, processes, business rules and workflows;
  • Translate business to technical know-how and visual models defining technical solution in collaboration with technical teams;
  • Conduct options analysis and recommend optimal solutions to address stakeholder requirements;
  • Recommend business solutions, including viability of usage of existing IT systems and/or infrastructure and industry IT standards/solutions relevant to business requirements;
  • Plan, design and execute application testing, change management and release management;
  • Interface between business units, technology teams and support teams and effectively coordinate communication to deliver functional requirements like GUI, screen and interface designs and enable the translation of business requirements into functional and technical specifications; and
  • Work closely with cross-functional teams and technical staff to manage the design of documentation in support of enterprise systems projects and service delivery.

Operational functionaries

  • Creates and Analyzes Business Requirements Documents (BRD) to capture the business’s functional and non-functional requirements, business rules as well as document use cases for both business and system aspects for the unit’s main projects;
  • Develops and document process workflows diagrams and workflow narrations;
  • Develops application screen mockups and screen flows; translate screen design and workflows into Wireframes and/or prototypes;
  • Manages the full project life cycle for assigned projects including clear definition of work scope, deliverables, schedule, resource requirements, and establishment of cost baselines;
  • Assists with developing project status reports to communicate project performance to senior management and project governance boards on a regular basis for all projects within the unit;
  • Anticipates and evaluates potential risk areas throughout the duration of the project and proposes/pursues mitigation, avoidance, and corrective action plans to management as necessary, escalates issues to Unit Head’s attention for guidance and assistance in reaching a resolution;
  • Assists in scheduling planning, status, design review, and issue management meetings for key unit projects;
  • Creates Quality Assurance plans and develops/participates in documenting test strategies, test plan and test scenarios to facilitate user acceptance testing;
  • Develops and documents traceability (matrix) assurance [the link between requirements, technical design, code and system configurations];
  • Supervise the daily activities of the software development team and ensure assigned activities are completed on schedule and according to the sections standards;
  • Coordinate with the IT Training team on delivering relevant training for new IT solutions being delivered into the organization; and
  • Perform any other tasks as assigned by the unit head.

Education/Experience/Language requirements


  • Master’s degree or equivalent in information technology or in field related to the post description. A first level university degree with a combination of relevant academic qualifications and experience in information and communications technology may be accepted in lieu of advanced university degree.
  • PRINCE2 foundation and practitioner certification is highly desirable.
  • Experience with Agile Software development methodology is an advantage.

Work Experience

  • A minimum of 2 years for first level university degree and professional experience in IT application design/development is required with some project management and/or business analysis experience, or a Master's degree with some relevant experience is required, preferably in an international environment and on cross functional projects with diverse personnel.  Ability to assist coordination of enterprise application deployments and advanced knowledge of Project Management tools and methodologies, visual modelling and other business analysis tools, and application development life cycle is highly desirable. Strong understanding of Microsoft server technologies and Microsoft SharePoint is an asset.
  • Knowledge/experience of IT domains such as virtualization and network infrastructure is an asset.
  • Knowledge/experience ITIL and CobiT frameworks are highly desirable; 
  • Familiarity with project management methodologies (such as Prince2) is an added advantage.
  • Fluency in English both written and spoken is required. Knowledge of another UN official language is an advantage. 


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

  1. Contract type - Individual Contract Agreement 
  2. Contract level - I-ICA1 and
  3. Contract duration- Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: 

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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